The rules for using Stead.

1. The agreement

By creating an account in the Stead app or using any part of the Stead service, you agree to these terms. If you don't agree, please don't use the service. These terms form a legal agreement between you and the operator of Stead (a sole-trader operation based in Bristol, United Kingdom). They sit alongside the privacy policy, which covers how your data is handled.

2. Beta status

Stead is currently in closed beta. The service is provided "as is", without any warranty of any kind. Features may change, break, or be removed. Data may, in extreme cases, be reset or lost. We make every effort to prevent that, but during beta we can't guarantee it. By using the beta you accept that risk.

When the service exits beta, these terms will be updated and you'll be notified. Continued use after the update means you accept the new terms.

3. Your account

You must be 18 or over to create an account and use Stead. This is a condition of using our service and is separate from housing law. In some cases a person under 18 can hold a tenancy (usually through a guarantor or an adult trustee). Stead is simply built for adults managing a home or property.

You're responsible for keeping your sign in credentials secure. Don't share them, don't reuse them across services, and tell us immediately if you think someone has accessed your account without permission. We strongly recommend turning on two-factor authentication in Account → Security.

One person, one account. You can't share an account with someone else. If two people want to manage the same property, both should have their own account (multi-user property sharing is on the roadmap).

4. Acceptable use

You agree not to:

• Use Stead for anything illegal under UK law
• Upload content that infringes someone else's rights, including copyrighted documents that aren't yours
• Try to break, scrape, reverse engineer, or otherwise interfere with the service
• Use automated tools to extract data from Stead
• Submit deliberately false or misleading data in a way that could harm other users (currently moot since data is private to your account, but the principle stands)
• Abuse the smart features to generate content unrelated to home admin
• Resell access to Stead, or use it to provide a similar service to others

5. Content you upload

You keep ownership of everything you upload to Stead. We need a limited licence to store it, display it back to you, and process it for the purposes of running the service. We don't claim any other rights to it.

You're responsible for making sure you have the right to upload anything you upload. Don't upload other people's certificates, contracts, or documents without their permission.

6. Smart features and the limits of advice

The smart diagnostics chat, tailored energy insights, smart home automation suggestions, possession-notice generator, and any similar feature are powered by a large language model and/or template engines. They produce useful starting points, not professional advice. Specifically:

• Not safety advice. If you smell gas, see smoke, or suspect electrical danger, leave the property and call the appropriate UK emergency number. Don't ask Stead.
• Not legal advice. The renter rights, landlord obligations, and possession-notice content is well-researched but is not a substitute for a solicitor, Shelter, or Citizens Advice when something serious is happening. Any generated possession notice is a draft for solicitor review, not a legally served notice.
• Not financial advice. Energy insights and the rental P&L are educational only. They don't account for your specific tariff, contract, or financial circumstances. The P&L is not a substitute for an accountant when you file with HMRC.
• Not building advice. Diagnostic responses don't replace a qualified Gas Safe engineer, electrician, plumber, or surveyor.

Use Stead's smart outputs as a starting point. Verify anything important with a qualified professional before acting on it.

7. Third-party services

Stead depends on third-party providers (listed in the privacy policy): Supabase for storage, Anthropic for the smart features, Resend for email, Hostinger for hosting. We're responsible for choosing them and configuring them sensibly. We're not responsible for outages, data handling, or changes on their side that are outside our control. When we change provider in a way that affects you, we'll tell you.

8. Pricing and billing

During closed beta, all features are unlocked and free. When public beta opens and paid subscriptions go live, the free tier and the paid Pro tier will both be available. Prices and feature limits will be those listed on the pricing page at the time of subscription.

You can cancel a paid subscription at any time. Cancellations take effect at the end of the current billing period. We don't refund unused time on monthly plans, but we do for annual plans on a pro rata basis where the law allows.

Mobile subscriptions purchased through the Apple App Store or Google Play are governed by the relevant store's terms in addition to these — refunds and cancellation for those subscriptions are handled by Apple or Google, not by us.

9. Termination

You can delete your account at any time from Account → Danger zone → Delete account. Deletion is permanent within 30 days.

We may suspend or terminate accounts that breach the acceptable use rules above, or that we reasonably suspect of fraud or abuse. We'll usually warn you first unless the breach is serious.

If we shut Stead down for any reason, we'll give you at least 30 days' notice and a way to export all your data before the lights go off.

10. Limitation of liability

To the extent allowed by law, Stead is not liable for indirect, incidental, or consequential losses arising from your use of the service. That includes lost data, lost time, missed reminders, or any decision you took based on a smart feature output.

For direct losses, our total liability in any 12 month period is capped at the amount you've paid us in that period, or £100, whichever is greater. Nothing in these terms limits liability that can't lawfully be limited (such as for death or personal injury caused by negligence, or for fraud).

11. Indemnity

You agree to indemnify and hold harmless the operator of Stead from any third-party claim arising from your breach of these terms or from content you upload to the service — for example, a claim from someone whose document you uploaded without permission.

12. Changes to these terms

We may update these terms when the service evolves. Material changes will be communicated by email to registered users at least 14 days before they take effect. Minor changes (typos, clarifications) won't trigger a notification but will be reflected in the "Last updated" date at the top of this page.

13. Governing law

These terms are governed by the law of England and Wales. Any dispute that can't be resolved by emailing each other will be settled in the courts of England and Wales.

14. Contact

For anything terms related, email uryyb@fgrnq.fcnpr with "Terms" in the subject line. For privacy-specific questions see the privacy policy.