Answers to the questions we hear most often, grouped so you can find what you need quickly. If you're stuck on something that isn't here, we're only an email away.
Stead is a home operating system for the UK. It keeps your property details, maintenance tasks, documents, energy information and emergency contacts together in one place, so the important stuff about your home is easy to find when you need it.
Stead is free to use while we're in beta. Paid plans will arrive later, and we'll always tell you clearly before anything changes for your account.
Stead runs in your web browser today, and iOS and Android apps are on the way. Your data syncs to your account, so it's there whichever device you sign in on.
Adding more than one property is part of landlord mode. Go to Account, open Properties and choose Add property. Homeowner and renter accounts cover a single home; you can switch to landlord mode from the same screen if you manage more than one.
Tap the property name at the top of the Dashboard to open the property switcher, then pick the one you want.
We look up the official Energy Performance Certificate register by your address. It works for current and expired certificates, and if yours has expired we'll show a prompt to help you arrange a new one.
You can re-run the lookup from your Property Report. Some older certificates, and some in Scotland and Northern Ireland, publish less detail, so a few fields may not appear.
Maintenance tasks and document expiry dates can send you reminders. Choose whether you're reminded in the app, by email, or both, and set how often you'd like a summary, in Account then Notifications.
Yes. Open the Tasks tab to add anything you like, and tap any task to edit its details, due date or how often it repeats.
Yes. Your documents and data are encrypted and stored on servers in the EU, and only you can see them. We never sell your data.
Go to Account, open Security and choose Download my data. You'll get a readable copy, and we'll also file one in your Documents for safekeeping.
Open Account, then Security, then Two-factor authentication, and follow the steps. You'll also get one-time recovery codes to keep somewhere safe in case you lose your device.
Open Account and scroll to the Danger zone. Delete account removes your account and everything in it. This can't be undone, so we ask you to confirm first.
The smart home area is an early preview today. We're building real device control one integration at a time, so you'll see it grow over the coming releases.
For a fuller walkthrough of how everything works, read the user guide. If your question isn't answered here, send us an email and we'll get back to you. You can also report a bug or request a feature from inside the app, under Account then Support.