Help

How can we help?

Answers to the questions we hear most often, grouped so you can find what you need quickly. If you're stuck on something that isn't here, we're only an email away.

Getting started

The basics.

Your property

Homes and energy ratings.

Tasks & reminders

Staying on top of things.

Documents & data

Your files, kept safe.

Account & security

Keeping your account safe.

Smart home

Connected devices.

Still need help?

For a fuller walkthrough of how everything works, read the user guide. If your question isn't answered here, send us an email and we'll get back to you. You can also report a bug or request a feature from inside the app, under Account then Support.

Read the user guide Email us